Last Updated: 07 August 2025

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Valley Art Therapy (“we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of the personal and personal health information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with The Personal Health Information Act (PHIA) of Manitoba and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

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By using our website www.valleyarttherapy.com, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name, email address, phone number, and any details you voluntarily provide through our Wix contact forms.

b) Health Information

• Information related to your health, history, and care needs, submitted through JaneApp, our secure client booking and electronic medical records (EMR) system.

c) Technical Data

• IP address, browser type, operating system, and usage data collected via cookies and analytics tools to help us improve site performance.

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2. How We Collect Information

We collect information when you:

• Submit a message through our Wix contact form

• Book an appointment through our JaneApp booking system

• Engage with our services or attend therapy sessions

• Communicate with us by phone, email, or in person

• Visit and navigate our website

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3. How We Use Your Information

Your information is used to:

• Provide therapeutic services and manage your care

• Respond to inquiries and communicate with you

• Schedule appointments via JaneApp

• Maintain accurate and secure client records

• Improve our website and services

• Fulfill legal or regulatory obligations

We do not use your information for marketing without your explicit consent.

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4. Consent

By providing personal or health information through our website or client forms, you consent to the collection, use, and disclosure of your information as outlined in this policy. You may withdraw your consent at any time, subject to legal and professional obligations.

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5. Disclosure of Information

We will only disclose your personal or health information:

• With your express consent

• When required by law (e.g., risk of serious harm, child protection, court order)

• To third-party service providers (e.g., JaneApp) who help us operate our business and who are bound by strict confidentiality agreements

We do not sell or rent your personal information.

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6. Storage and Protection of Information

• Personal and health information is stored securely using encrypted systems such as JaneApp (which complies with PHIA and PIPEDA).

• Wix contact form submissions are sent to our secure email inbox.

• Physical records (if applicable) are stored in locked, restricted-access locations.

• We take all reasonable steps to prevent unauthorized access, disclosure, or loss of your information.

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7. Your Rights

You have the right to:

• Access your personal or health information

• Request corrections to your records

• Withdraw consent to the use or sharing of your information (subject to legal requirements)

• Ask questions or file complaints about our privacy practices

To exercise your rights, contact us at the information listed below.

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8. Retention of Information

We retain client records in compliance with legal and regulatory requirements. Typically, records are retained for at least 10 years from the date of the last appointment, or longer if required by law.

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9. Cookies and Analytics

Our website may use cookies and analytics tools (e.g., via Wix) to enhance your experience and track usage data. This information does not identify individual users and is used only to improve the functionality of the website.

You can modify your browser settings to refuse cookies or alert you when cookies are being sent.

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10. Third-Party Links

Our website may contain links to third-party websites, such as JaneApp for booking. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before submitting any information.

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11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our practices or legal obligations. Updates will be posted on our website with the revised date.

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12. Contact Information

If you have questions, concerns, or requests related to your privacy or this policy, please contact:

Valley Art Therapy
Russell Office: 115 Westbourne Street E |  Birtle Office: 743 Main Street  |  Swan River Office: 1413 Main Street East
Phone: 204‑842‑3869
Email: care@valleyarttherapy.com
Website: www.valleyarttherapy.com